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Frequently Asked Questions
I don’t understand the editorial or reviewer’s comments
If you are unsure about the editorial comments or the reviewer’s comments, please email the Editorial Office asking for clarification. Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.
My paper has been accepted, what happens next?
Your paper will be checked by our Editorial Office and if you are publishing your paper Open Access a payment email will be sent out to you regarding the article processing charge (APC), if you have not received this email within a week please email the Editorial Office. Your paper will be typeset (pending payment of the APC if you are publishing Open Access) and you will be sent proofs of your paper. If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.
Can’t find what you’re looking for?
If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines. If you are a reviewer looking for advice, please visit our Reviewer page. If you still can’t find what you’re looking for, please find the relevant contact details below.
For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.
For further details please contact Claire Langford (Associate Publisher):
Subscriptions and single issue orders
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If you have a media related enquiry, or you are a journalist needing copies of papers or press releases, please contact the Media Relations team at: email@example.com.
For urgent out of hours enquiries please call:
Tel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030
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Commercial reprints North America
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Fax: +1 201.767.8065